Hi ladies!
Hope you all had a great weekend. I have a small question or concern regarding Epla etiquette.
If you have a problem with a seller, not really serious but you see their Epla activity and you want to address it. Things like miscategorizing of products to get more views, frequent relisting or whatever.
What is the best way to address it? To email the seller yourself, or report it to Epla?
I had an instance of that where I reported to Epla. Just a category listed wrong, but I felt like epla should have taken care of it. I think it depends though..
Hello :)!
I once contacted a shop owner directly cause she was repeatedly copying various other sellers designs including mine (the ones she saw was popular). I think its fair to contact the shop owner first and let them have a chance to sort things out before reporting to Epla,unless it's a direct violation of the rules. Also I don't really know if Epla have the time and capacity to follow up each case reported nowadays. What I am saying I guess, is do what you feel most right about,but dont expect anything being done :)
To pass it on to Epla, may be a better solution rather than trying to deal with this yourself. All shop owners are notappreciating other sellers picking on or making complaints around their behaviour at Epla even if it´s speculative or non speculative. In my opinion the best in this case will be to mind your own business and let Epla handle this kind of "behavior". I might sound white livered, but I´m speaking based on an earlier experience.
I have also heard of an other shop owner here at Epla, getting annoyed about constantly relisting of items from one of the other shops. She contacted the seller and told her in a polite way, to be careful with the relisting as potential customers might get tired of her products, and also tried to explain about how this relisting might feel like a lack of respect for the other sellers, pushing their items backwards out of the front page of the last uploaded items. The seller got furious, and a conflict out of proporsions was established...
I think I will do as V suggests. I would so annoyed if I got an email from another seller saying trying to tell me how to do things. I think in this case its more appropriate to go through Epla.
Thanks so much for the advice!
You´re very welcome. We´re all gathered here to help eachother ;-)
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